Terms & Conditions

By making a booking at Mountainview Villa Luxury Lodge you are agreeing to the following Terms and Conditions.

Please read the following carefully

  • All rates are quoted in New Zealand dollars and include the 15% New Zealand Goods & Services Tax.
  • Rates are subject to change and will be confirmed at the time of reservation.
  • We regret, unless the lodge is booked for Exclusive Use, we are unable to accommodate children under the age of 2 years old.

Cancellation policy

We adhere to a strict cancellation policy and strongly advise that travel insurance be taken out in case of unforeseen circumstances.

  • 30 days or more, guests are entitled to 100% rebooking fee up to 12 months from check-in date.
  • 15-30 days prior to check-in, 50% cancellation fee charged.
  • 14 days or less, 100% cancellation fee charged.
  • No Show 100% total booking period

Check-In and Check-Out Times

  • Check-In: 2pm to 10pm
  • Check-Out: 10am

Payment Policy

  • All transactions will be processed in New Zealand Dollars (NZD).

Miscellaneous

  • All rates are subject to change.
  • Smoking is not permitted in the guest rooms or public areas within the hotel buildings.
  • No animals are permitted except for working assistance dogs (Guide and Hearing Assistance dog only).
  • We reserve the right to limit the number of people in any one room. Unless it has been previously communicated and agreed in writing we operate a no party policy. We also reserve the right to remove people from rooms if noise levels exceed acceptable levels and are reducing the enjoyment levels of other guests.
  • Any damage to the room or property may be charged to the credit card provided, or billed to the guest and may include loss of income if applicable.
  • Mountainview Villa Luxury Lodge accepts no responsibility to amend your reservation due to transport delays/closures/cancellations. i.e. airport, ferry, or road closures due to bad weather.
  • Mountainview Villa Luxury Lodge is not liable for any additional payment or transaction fees.

Privacy Policy

  • If for any reason, Mountainview Villa Luxury Lodge is unable to accommodate you after your booking is confirmed, we will notify you immediately by e-mail. Mountainview Villa Luxury Lodge is an accommodation provider located in Blenheim, New Zealand. We are committed to ensuring that your privacy is protected. Under no circumstances will the details of guests be shared amongst individuals nor be distributed to third party organisations without consent. Credit card details entered are securely encrypted and all payments processed on this website are done through a certified PCI compliant payment gateway.

Personal Information

  • Please note that in order for us to create the most memorable experience Mountainview Villa Luxury Lodge holds the information you provide us in our secure hotel system and distributes it internally to appropriate departments prior and during your stay. After your departure you have a personal profile in our hotel system to ensure any return visits are seamless experiences. Personal data is treated in full confidence and not distributed to any parties outside of Mountainview Villa Luxury Lodge. Please advise specifically should you wish to have all data removed post-stay.
×